Support that starts with the right route
How can we help?
Product advice, order updates and after-sales support — with clear next steps from a South African team.
Track an order
Check the latest delivery status before opening a support case.
02Start a return
Use the Returns Centre for returns, warranty requests or item issues.
03Find an answer
Browse ordering, shipping, payment, account and warranty guidance.
04Request a quote
Corporate, formal invoice, volume and product sourcing enquiries.
One clear support intake
Tell us what happened.
The form asks for the right context up front, helping the support team route your request correctly and reducing unnecessary back-and-forth.
Before contacting support
Quick answers to common routes.
High-frequency questions stay visible here; detailed articles live in the Help Centre.
View all help articlesWhere can I see my delivery status?
Start on the Order Tracking page. Use your tracking details there before contacting support about movement or delivery estimates.
How do I start a return or warranty request?
Use the Returns Centre and wait for authorisation and shipping instructions before sending any item back.
Can I place an order through WhatsApp?
WhatsApp is for support queries. Orders should be completed through the secure website checkout.
What should I include for a corporate quote?
Include the product URLs, quantities, billing and delivery details, and any deadline or formal invoice requirement.
Can I visit or collect from the administrative address?
The address is an administrative office. Confirm any collection or in-person arrangement with support before travelling.
Company details
Transparent support, backed by a registered South African business.
PMC Jewellery (Pty) Ltd
t/a PMC TechLife
Reg. No. 2023/678946/07
2 Heleza Boulevard
uMhlanga, KwaZulu-Natal
4320, South Africa
sales@pmctechlife.co.za
+27 61 535 4910
Mon–Fri · 09:00–17:00 SAST